Legal
Terms & Conditions
The rules for using Home Access, including accounts, payments, and community features.
Last updated May 2026
1. Acceptance of Terms
By downloading, installing, or using the Home Access application ("App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the App. We reserve the right to modify these Terms at any time, and your continued use of the App following any changes constitutes acceptance of the updated Terms.
2. User Accounts
You must register an account to access the App's features. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate and complete information during registration and to update your information as necessary. Home Access reserves the right to suspend or terminate accounts that violate these Terms or contain false information.
3. Estate Services
The App provides access to various estate management services including visitor management, facility bookings, maintenance requests, and community features. Service availability may vary by estate and is subject to your estate management's configuration. We do not guarantee uninterrupted access to any service and may modify or discontinue services at our discretion with reasonable notice.
4. Payment & Wallet
The App includes a digital wallet feature for making payments for estate dues, bills, and services. All payments are processed through licensed payment service providers. You agree to pay all applicable fees and charges on time. Wallet balances are non-transferable and may be subject to transaction limits based on your KYC verification level. Refund policies are governed by individual service terms and applicable Nigerian consumer protection laws.
5. Privacy & Data
Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect and process personal data in accordance with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws. By using the App, you consent to the collection and processing of your data as described in our Privacy Policy.
6. Visitor Access
The visitor access management feature allows you to generate entry codes for your visitors. You are responsible for all visitors you grant access to and their conduct within the estate. Access codes are time-limited and single-use unless otherwise specified. You must not share access codes with unauthorised persons or use the system to facilitate unauthorised entry.
7. Community Guidelines
When using community features such as forums, messaging, and notice boards, you agree to communicate respectfully and refrain from posting content that is abusive, defamatory, obscene, discriminatory, or otherwise objectionable. You shall not use the platform for commercial solicitation, spam, or any unlawful purpose. Violations may result in content removal and account restrictions.
8. Termination
Either party may terminate this agreement at any time. You may delete your account through the App, submit a request at homeaccess.africa/delete-account, or by contacting support. Home Access may terminate or suspend your account for breach of these Terms, non-payment of dues, or upon request from your estate management. Upon termination, your right to access the App ceases and any outstanding balances become immediately payable.
9. Limitation of Liability
To the maximum extent permitted by Nigerian law, Home Access shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App. Our total liability for any claims relating to the App shall not exceed the amount you have paid to us in the twelve months preceding the claim. This limitation does not apply to liability that cannot be excluded by law.
10. Contact
If you have questions about these Terms, please contact us at hello@homeaccess.africa or write to: Home Access Technology Ltd (RC 9576281), Lagos, Nigeria. For support-related inquiries, please use the Contact Us section within the App or visit our contact page on the website.
See also Privacy Policy · Delete account · Contact us